All quotations, especially when they are given electronically, or via telephone are subject to change based on vehicle condition. Often the condition of the vehicle can not be confirmed until work has commenced. In the event that damage is found after work has commenced, The PPF will inform the client, and a suitable solution will be offered. This can affect the original quote.
Should the client change their mind regarding the work outlined in the quotation, it is solely the client’s responsibility to let The PPF know prior to work commencement. Once work has commenced, it is possible for change requests to be denied, at the sole discretion of The PPF.
The PPF reserve the right to change the work outlined in the quotation which might change the final price reflected in the original quotation. Should this happen, The PPF is responsible for communicating this with the customer as soon as the change is finalised.
B) Booking and Deposit
Once a booking is confirmed, The PPF may request a 20% non-refundable deposit.
Should special materials be required, for example, a specific vinyl colour, The PPF may request a 50% prior to ordering the materials. In the event that The PPF is unable to order the materials, The PPF will discuss with the customer for alternative options.
The PPF reserves the right to reschedule or cancel a booking. Should a booking require rescheduling, The PPF will strive to provide sufficient notice to the customer. Should The PPF cancel a booking, the deposit will be refunded (if a deposit is paid).
It is the client’s responsibility to arrive on time for their booking. The PPF allows a 30-minute grace period before a booking is rescheduled or cancelled, unless the client notifies The PPF in advance.
The PPF’s decision is final regarding whether a booking is rescheduled, or cancelled, and whether a deposit is refunded or not.
C) Vehicle condition
The exact condition of the vehicle can only be determined in person.
The PPF will carry out a thorough inspection of the vehicle after washing the vehicle. Should damage be found, the client will be notified, and photo evidence will be recorded. A suitable solution, or recommendation will be provided. This may alter the final cost of the job.
The PPF requests that all clients, to the best of their ability, inform them of all known damages upon dropping off the vehicle.
Should The PPF cause accidental damage to the client’s vehicle during service or delivery, The PPF will immediately inform the customer, and a suitable and reasonable solution be offered.
D) Valuable Items
The PPF requests that no valuable items are left in the vehicle when dropping the vehicle off for service.
The PPF takes no responsibility for lost or damaged items that are left in the vehicle while it is in The PPF’s possession.
E) Warranty
(a) Paint Protection Film Work
The PPF strives to provide the most complete wrap possible. This involves wrapping around all edges, and removing certain body parts including but not limited to: door handles, wing mirrors, trims, etc.
The PPF will exercise reasonable care, skill, and diligence when removing body parts. However, certain parts will no longer retain a factory fit, due to the nature in which the parts are attached. The PPF will not be held responsible for parts that no longer retain a factory fit.
The PPF will not be held responsible for damages to electronics during installation of interior paint protection film. All clients requesting this service will be pre-warned of the possibility for water damage when applying film on interior surfaces and panels.
The PPF will repair or replace film that exhibits signs of installation error or film defect. This includes film lifting, bubbling, cracking, and delaminating. The most suitable solution which will guarantee the rectification of the fault will be at the sole discretion of The PPF.
The PPF does not provide a warranty against the film yellowing.
The PPF offers a maximum warranty of 1 year for workmanship, and 8 years for paint protection film, with no exceptions.
(b) Vinyl Wrap Work
The PPF offers 2 options for colour change using vinyl wrap film; closed-door exterior only change, and complete change. The closed-door exterior only change does not include door apertures and frames, and tailgate aperture and frame. The complete change covers door apertures and frames, and tailgate aperture and frame. Neither option cover the underside of the bonnet, or front trunk lid.
The PPF will exercise reasonable care, skill, and diligence when removing body parts. However, certain parts will no longer retain a factory fit, due to the nature in which the parts are attached. The PPF will not be held responsible for parts that no longer retain a factory fit.
The PPF will repair or replace film that exhibits signs of installation error or film defect. This includes film lifting, bubbling, cracking, and delaminating. The most suitable solution which will guarantee the rectification of the fault will be at the sole discretion of The PPF.
The PPF offers a maximum warranty of 1 year for workmanship, and 2 years for vinyl film, with no exceptions.
(c) Coloured Paint Protection Film Work
Same as section (a) 1 and 2; The paint protection film component includes a maximum warranty of 8 years, and the vinyl wrap film component includes a maximum warranty of 2 years, both carry a 1 year workmanship warranty, with no exceptions.
(d) Window Tinting
The PPF will exercise reasonable care, skill, and diligence when removing interior door panels in preparation for window tint application.
The PPF will take extreme care when masking buttons and electronics during preparation for tinting services to ensure water tightness. However, the client must accept that there is a risk to electronics, and The PPF can not be held responsible for faulty electronics after tinting services.
Some vehicle manufacturers do not allow tint film to be applied on their vehicle’s glass, and will void the factory warranty for the glass, and mechanisms related to the opening and closing of windows. The PPF will not be held responsible should warranty be voided due to their window tinting work.
The PPF is responsible for informing the customer that windows must not be opened for 72 hours from the time of vehicle collection. A sticker will be applied to the driver and front passenger window switch panels. The PPF will not cover damage to the window tinting if this is not followed.
Ammonia-based window cleaners must not be used when cleaning tinted glass. The PPF will not cover damage to the window tinting if this is not followed.
The PPF will repair or replace film that exhibits signs of installation error or film defect. This includes film peeling, bubbling, cracking, and delaminating. The most suitable solution which will guarantee the rectification of the fault will be at the sole discretion of The PPF.
The PPF offers a maximum warranty of 1 year for workmanship, and 8 years for window tint film, with no exceptions.
(e) Ceramic Coating
The PPF follows warranty terms and conditions outlined by Gtechniq. This information can be found on their website. In line with Gtechniq’s product warranty, The PPF also offers a 5 year warranty for Crystal Serum Light, and a 9 year warranty for Crystal Serum Ultra.
Prior to all ceramic coating applications, The PPF will utilize a two-stage preparation process; decontamination wash which includes usage of clay bar, and paint correction. The PPF guarantees that this process will be completed at a high level and will exceed the level required for ceramic coating application. This level will be determined solely by The PPF.
Not all paint imperfections can be corrected. Minor imperfections that can not be corrected will be intentionally overlooked if The PPF deems it to provide the best outcome. However, for major imperfections that can not be corrected, The PPF will recommend a suitable solution to the client, which may involve repainting the affected panel.
The PPF requires the vehicle to be kept in their workshop for 12 hours after ceramic coating application. This is the required curing time for the ceramic coating. This curing time can change based on environmental and weather conditions and will be solely determined by The PPF.
Should the client collect the vehicle for any reason before the 12 hours passing, The PPF will be unable to offer a warranty for the ceramic coating service.
The PPF is responsible for informing the client of best practices for coating maintenance, either verbally, or via email.
Automatic car wash stations must be avoided for a ceramic coated vehicle. The warranty will be voided if an automatic car wash station was used.
A pH neutral shampoo must be used for cleaning the vehicle. The PPF recommends using Gtechniq products for vehicle maintenance.
(e) The PPF will not cover damage not resulting from manufacturing defects or installation error, such as, but not limited to, improper care, negligence, unreasonable or unintended use. Further examples of damages that are exempt from warranty include: poor washing techniques, automatic car washes, incorrect tool usage, accidental damage, vandalism, fire, acts of God, wear and tear, stone chips, water spots etc.
F) Mobile Services
The client is responsible for providing a suitable environment for The PPF to work in, regardless of the services requested. The PPF reserves the right to refuse working in an environment that is deemed inadequate. Conditions deemed inadequate include, and is not limited to, poor lighting conditions, extreme temperatures, strong winds, and high levels of dust present.
In the event conditions are deemed inadequate, the client must provide an alternative location. Failure to do so will result in the cancellation of the mobile service, and no refund of the deposit will be provided.
The PPF will strive to provide the same exceptional standard of work as work that is completed in their workshop. However, the client must understand that mobile services involve working in an uncontrolled environment, with strictly necessary equipment only. Minor imperfections are often unavoidable. The client automatically accepts this when requesting mobile services.
The warranty conditions outlined above in section 5 still applies.
As of January 1st 2026, The PPF charges of fee of $3.00 New Zealand Dollars per kilometer of travel for delivery and collection of vehicles to and from The PPF’s workshop. This will be additional to the cost of services quoted, and must be paid at the same time as the rest of the invoice.
G) Wristwatches
The PPF does not offer warranty on any film applied on wristwatches, due to it being a high wear accessory. The PPF recommends replacing the film every 6 to 12 months.
The PPF will not temper with the functionality of wrist watches. The PPF will not be held responsible for any issues relating to the operation of the wristwatch.
H) Vehicle Delivery and Collection
(a). In most circumstances, the client is responsible for delivering/collecting, or organizing transportation for their vehicle to/from The PPF’s workshop. This includes all towing costs and Uber fees.
(b). If the client specifically requests their vehicle to be collected by The PPF, the client must:
If the client specifically requests their vehicle to be collected by The PPF, the client must:
Express the request in writing.
Ensure the vehicle is fully insured, and it covers all drivers of the vehicle.
Ensure the vehicle is road worthy and is safe to operate.
Ensure there is sufficient fuel in the vehicle for the journey to and from The PPF’s workshop. Failure to do so will incur an additional charge.
Ensure there are no valuables in the vehicle. The PPF will not be held responsible for lost or stolen items.
Notify The PPF of any known damages on the vehicle prior to the vehicle being collected.
(c). The client must understand that during transportation, there is a possibility of unavoidable damages, such as being hit by flying debris. The PPF will carry out a thorough inspection of the vehicle before driving, and after washing the vehicle at The PPF’s workshop. Should damages be found, the client will be notified, and photo evidence will be recorded. A suitable solution, or recommendation will be provided. This may alter the final cost of the job.
(d). As of January 1st 2026, The PPF charges of fee of $3.00 New Zealand Dollars per kilometer of travel for delivery and collection of vehicles to and from The PPF’s workshop. This will be additional to the cost of services quoted, and must be paid at the same time as the rest of the invoice.
